The Importance of Data Transformation in Process Mining and Discovery
Process mining and discovery is a rapidly growing market segment that empowers organizations to gain visibility to how their processes work, identify root causes of process inefficiencies, and make informed business decisions to optimize process execution.
Developing Smarter Processes Opens Door to Cognitive Skills
In today’s world, enterprise organizations increasingly rely on digital automation to deliver the greatest level of efficiency and customer experience. Robotic process automation (RPA) has created a new class of digital workers to replace or augment many office employees’ jobs, resulting in increased efficiency, scale, and speed at which work can be done.
Thrive in a Post-COVID World: The Future of Financial Institutions and Insurance Organizations
The pandemic forced financial institutions and insurance organizations to make overnight changes in how they operated, and for two industries not known for speed in adapting to change—or changing processes on the fly—this proved that they can be nimble when they need to be.
New COVID Data: The Real Impact of Bad Business Processes on Employees
We’ve heard a lot about the impact of COVID-19 in the workplace – the transition to work-from-home, the emotional toll on employees worried about health and safety, and juggling remote learning for school-aged children. Once we settled into a new-normal routine, another challenge became apparent in the workplace – bad business processes.
Do You Need Process Intelligence for Successful Digital Transformation Outcomes?
While 80% of the companies surveyed by McKinsey consider digital transformation a top corporate priority, nearly 70% fail to meet expectations. ABBYY Process Intelligence is designed to help organizations discover and measure how current processes work, identify process bottlenecks, and surface areas for process optimization based on four foundational pillars.
Why Process is Such a Big Problem
A recent survey commissioned by ABBYY asked decision makers across multiple industries – Financial Services, Insurance, Government, for example – how consistently they believed workers followed processes. As one would expect with any survey, results varied by industry, with Financial Services and Insurance scoring pretty high, but most surprising was the comparatively lower scores Government decision makers (leaders) gave their organizations.
Insurance Document Processing and the Opportunities in AI
Customer acquisition and retention are the essential drivers of insurance revenue and profit. Today’s insurers face a new breed of competitor who targets customer experience with smart technologies, such as AI, focused on removing friction from their interactions.
Modernizing the Insurance Industry: The Missing Link
If you work in the insurance industry, a bad day at work might look like this. One customer announces that she’s cancelling her policy and going to a competitor after experiencing delays in exchanging the accident reports, appraisals and other documents needed to settle and pay her claim.