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JP Morgan’s Open Letter to Suppliers: Another Wake-Up Call for Tech Leaders

Maxime Vermeir

May 5, 2025

If you're a compliance officer or tech leader, JP Morgan’s call to action for software suppliers might feel like the Death Star's tractor beam pulling you into a galaxy of security overhauls. Their open letter signals a major shift in how businesses prioritize security, compliance, and transparency in the tech supply chain. It’s no longer about fast features; it’s about trust.

While some organizations are scrambling to respond, ABBYY has been ahead of the curve, setting the gold standard for transparency, ethical AI, and robust compliance practices. Here's the breakdown of JP Morgan’s concerns and why ABBYY is already doing what the industry now demands.

JP Morgan’s open letter at a glance

Patrick Opet, Chief Information Security Officer at JP Morgan, issued a clarion call for SaaS providers to prioritize security and transparency. The letter speaks to the growing risks of relying on interconnected systems and the vulnerabilities within modern SaaS models.

Here’s the TL; DR:

  • Security > Speed: Opet emphasizes that prioritizing market speed over strong security creates openings for catastrophic breaches.
  • Trustworthy integration: Unchecked integrations (like API vulnerabilities) are single points of failure waiting to happen.
  • Action required: Providers must enable “secure by default” configurations and show continuous, verifiable proof of security measures.

The message is clear. Rapid feature releases no longer outweigh the importance of a secure and resilient software ecosystem. It’s a call for an industry-wide shift.

 

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How ABBYY exemplifies security, transparency, and ethics

ABBYY didn’t wait for a call to action—we’ve built our AI and software solutions around trust and transparency from the start.

The ABBYY Trust Center is your one-stop hub for everything compliance-related. It's like Batman’s utility belt—but for data protection, security, and privacy.

Here’s what it offers:

  • Compliance reports that showcase ABBYY’s adherence to global security standards
  • Security policies designed to protect sensitive data in hybrid and cloud environments.
  • Legal transparency with clear privacy practices
  • ESG (Environmental, Social, and Governance) information that demonstrates ABBYY’s sustainability efforts

We’ve made it easy for enterprises to verify compliance, understand our security architecture, and trust how we handle their data.

Ethical AI principles

What’s one of the greatest fears in the AI discussion? For many, it’s AI systems turning into something out of a Black Mirror episode. ABBYY sidesteps the dystopian with ethical AI principles guiding every step of development.

  • Explainability and transparency: ABBYY systems are as clear as daylight. We believe users should understand how AI decisions are made and have audit trails to verify compliance.
  • Accountability: We assign specific roles to oversee AI risk management. It's like assigning a Dungeon Master to ensure all game rules are followed.
  • Bias monitoring: ABBYY continuously tests and mitigates bias to ensure AI systems are fair, inclusive, and accurate.

We’re even co-leading a ForHumanity working group, shaping global audit criteria for AI systems. This directly aligns with JP Morgan’s mandate for transparent software development and integration.

AI risk management policy

ABBYY's AI Risk Management Policy transforms risk into a manageable process and not an enterprise Achilles' heel.

This policy covers our AI-enabled products, including risks across the entire lifecycle:

  1. Risk identification: We map risks tied to processes like data quality and algorithm integrity.
  2. Monitoring and review: Real-time feedback loops and performance audits ensure no risks go unnoticed.
  3. Incident response: Like having fire drills, we prepare for contingencies with escalation mechanisms and manual overrides.
  4. Continuous improvement: We revisit our frameworks yearly (or immediately if needed) to maintain cutting-edge standards.

What does this mean:

Our AI isn’t just explainable. It’s auditable, adaptable, and designed to mitigate dangers—not replicate them.

Collaborating with ForHumanity on AI policy

ABBYY took its AI ethics and practices one step further by becoming the first participant in ForHumanity Europe’s AI Policy Accelerator.

This initiative validates our AI against rigorous risk management standards, showing our unwavering commitment to:

  • Secure and responsible AI integration
  • Ethical AI development that aligns with regulatory compliance
  • Transparent practices consumers and partners can trust

This level of validation emphasizes ABBYY’s leadership in building systems that meet (and exceed) JP Morgan’s outlined priorities.

Balancing innovation and compliance

Here’s the balancing act every tech leader faces today:

  • Continue pushing innovation forward while managing regulatory challenges.
  • Build AI systems that dazzle without becoming cause for a system-wide breach.

At ABBYY, we solve this through deliberate strategies:

  • Human-centric AI that enhances rather than replaces human oversight
  • Purpose-built solutions designed for accuracy and efficiency without treading into unnecessary complexity
  • Explainable integration models ensuring transparency, security, and a path for auditing every system

What’s the benefit? Enhanced customer retention, improved brand loyalty, and reduced enterprise risk.

Why customers choose ABBYY

JP Morgan’s open letter only echoes what ABBYY has known and practiced all along. If transparency, security, and ethical AI are the future, then ABBYY is ahead of the curve.

We’ve built a culture of transparency—including the ABBYY Trust Center and our AI Risk Management Policy—that give businesses the tools they need to innovate responsibly.

When enterprises make trust an asset rather than an afterthought, the benefits are countless. That’s the foundation ABBYY has built for its partners and customers worldwide.

Step into the future with ABBYY

JP Morgan’s call for action is more than just industry chatter—it’s a bold shift redefining the game. For companies already sharing JP Morgan’s priorities, this is an opportunity to strengthen their practices and partnerships. For those just beginning to prioritize security and compliance, now’s the time to act decisively.

What’s clear is that ABBYY stands as a trusted guide for businesses navigating this new terrain. Whether you need a secure AI solution, data transparency, or compliance know-how, we’re here to help. Explore our ABBYY Trust Center today and take the first step toward modernizing with trustworthy AI.

Maxime Vermeir

Maxime Vermeir

Senior Director of AI Strategy

With a decade of experience in product and technology, Maxime Vermeir is an entrepreneurial professional with a passion for creating exceptional customer experiences. As a leader, he has managed global teams of innovation consultants and led large enterprises' transformation initiatives. Creating insights into new technologies and how they can drive higher customer value is a key point in Maxime’s array of Subject Matter Expertise. He is a trusted advisor and thought leader in his field, guiding market awareness for ABBYY's technologies.

Connect with Max on LinkedIn.

 

Check out the AI Pulse Podcast hosted by Max and Dr. Marlene Wolfgruber

Available on YouTube and Spotify, this series covers a wide range of topics, all related to artificial intelligence and intelligent automation for business and technology leaders.

Please enjoy! https://linktr.ee/AIPulsePodcast