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ABBYY Reduces Customs Document Clearance Time by more than 90% to Deliver Commercial Goods to Consumers Faster

December 06, 2023
News Colleagues8

ABBYY’s intelligent document processing (IDP) solutions are helping manufacturers of fast-moving consumer goods (FMCG) fast-track their trucks through border customs by reducing the time to clear custom clearances by more than 90%.

Trucks moving goods across international borders can be stalled for hours if there are any errors or discrepancies in their customs paperwork, resulting not only in delayed deliveries but also in potential fines or spoilage of goods.

Ireland-based pastry supplier Portumna Pastry Ltd recently used ABBYY’s purpose-built AI to reduce their customs clearance times at the EU/UK border from one hour to just five minutes. ABBYY IDP accelerated the customs clearance process by extracting data from complex transportation and logistics documents with 100% accuracy, allowing critical data to be submitted to national customs systems without the need for any manual review.

"From delivering frozen unbaked pastries to supermarkets to enabling global logistics carriers to deliver millions of manufacturing goods on time during peak seasons, time is of essence. Manufacturers and FMCGs no longer need to rely on brokerage firms to get their goods across international borders and into consumers’ households. They can take control over their customs operations by working with ABBYY and strategic solution partners to put their information to work."

Neil Murphy, Chief Sales Officer at ABBYY

ABBYY engages directly with global carriers, freight forwarders, logistics providers and supply chain management providers and partners with strategic solution vendors who have simplified the complex processes of import and export.

"As a result of BREXIT, UK and EU businesses have had to face a massive increase in administration and paperwork when moving goods cross-border. Because a customs declaration is a legal document, there is no margin for error; an automated solution must be foolproof. With ABBYY IDP, we experience 100% accuracy and a 99% straight-through-processing rate."

Joe Corcoran, Lead Consultant at CustomsTrack

ABBYY intelligent automation solutions are developed using the most advanced large language models specifically designed for purpose-built AI applications such as intelligent document processing. For more information about ABBYY solutions, visit


ABBYY puts your information to work. We combine innovation and experience to transform data from business-critical documents into intelligent actionable outcomes in over 200 languages in real time. We enable more than 10,000 companies globally, including many of the Fortune 500, to drive significant impact where it matters most: customer experience, operational excellence, and competitive advantage. ABBYY is a global company with headquarters in Milpitas, CA and offices in 14 countries, and is the Official Intelligent Automation Partner of Arsenal Women Football Club. For more information, visit and follow us on LinkedIn, Twitter and Facebook.

ABBYY can either be a registered trademark or a trademark and can also be a logo, a company name (or part of it), or part of a product name of ABBYY group companies and may not be used without consent of its respective owners.

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