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Bosch relies on Intelligent Automation from ABBYY

June 21, 2022
News Partners7
ABBYY's IDP solutions enable Bosch to significantly reduce document processing time in goods inspection and complaint management, and improve process quality in the company

The Bosch Group, a leading international technology and services company, has selected ABBYY to automate the document processing of incoming goods inspection and complaint management. ABBYY's Intelligent Document Processing (IDP) solutions enable the Bosch Group to drive digitization within the company, both improving the quality of processes and significantly increasing workflow efficiency. At the same time, the automated document processing reduces the workload of employees, as the process is significantly simplified and accelerated.

As a company that is active in the four sectors of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology, the Bosch Group receives a steadily growing number of documents. For example, the company receives a large number of material data sheets for goods inspection and goods accompanying documents for complaint management, both in digital and paper form. The manual capture and transfer of document contents into Excel or into the database for further utilization previously required an immense amount of time from employees. Additionally, before using ABBYY solutions, the data could not be used for additional purposes, such as for the basis of graphical data models or to build digital twins with process and manufacturing data, as individual pieces of information were often not available.

By using ABBYY's IDP solutions, the Bosch Group is able to significantly reduce the amount of work involved in manual data reconciliation and visibly increase efficiency within the company. The data from documents for incoming goods inspection is now digitized and then transferred to the company's ERP systems, where the usage decision is fully automatic. Likewise for complaint management, the data is then used to fully automate complaints. In addition, data quality has been improved because interfaces to local databases support their further processing and make it possible for comparison. ABBYY IDP solutions can be scaled quickly and is intended for widespread use in the long term, according to Bosch.

"In terms of collaboration, support and maturity of the technology, we are absolutely satisfied with ABBYY. Wider use of the solution within our company is already being planned," said Andreas Magnussen, Project Purchasing Digital Transformation at Bosch Group. "ABBYY impressed us with its excellent customer focus and service mindset, offering a very flexible and comprehensive solution that could help out with any problem. Our investment in ABBYY has absolutely paid off."

"We are thrilled with the impact our IDP solutions have made in the Bosch Group's content-centric processes," said Markus Pichler, Vice President Sales Europe at ABBYY. "We look forward to continuing to support the Bosch Group with our technologies in their digital transformation initiatives and contributing to tangible business value."


ABBYY powers intelligent automation. We reimagine the way people work and how companies accelerate business by delivering the intelligence that fuels automation platforms. Our solutions transform enterprise data and empower you with the insights you need to work smarter and faster.  

We help more than 5,000 companies globally, including many of the Fortune 500, to drive significant impact where it matters most: customer experience, profitability, and competitive advantage.

ABBYY is a US-based global company with offices in 14 countries. For more information, visit and follow us on LinkedIn, Twitter and Facebook.

ABBYY can either be a registered trademark or a trademark and can also be a logo, a company name (or part of it), or part of a product name of ABBYY group companies and may not be used without consent of its respective owners.

ABBYY Editorial Contact:

Nophoto 110X110

Bianca Stupp


About the Bosch Group

The Bosch Group is a leading international technology and services company with around 401,300 associates worldwide (as of Dec. 31, 2021). According to preliminary figures, it generated sales of 78.8 billion euros in fiscal 2021. Its activities are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading provider in the Internet of Things (IoT), Bosch offers innovative solutions for Smart Home, Industry 4.0, and Connected Mobility. Bosch pursues the vision of sustainable, safe and inspiring mobility. With its expertise in sensor technology, software, and services, as well as its own IoT cloud, the company is able to offer its customers connected and cross-domain solutions from a single source. The Bosch Group's strategic goal is to provide solutions and products for connected life that either have artificial intelligence (AI) or are developed or manufactured with its help. Bosch improves the quality of people's lives worldwide with innovative and inspiring products and services. Bosch offers "technology for life." The Bosch Group comprises Robert Bosch GmbH and its approximately 440 subsidiaries and regional companies in some 60 countries. Including trade and service partners, Bosch's global manufacturing, development, and sales network extends to almost every country in the world. With its more than 400 locations worldwide, the Bosch Group has been CO2-neutral since spring 2020. The basis for future growth is the company's innovative strength. Bosch employs some 76,300 associates in research and development at 128 locations worldwide, including more than 38,000 software developers.

The company was founded in 1886 as the "Workshop for Precision Mechanics and Electrical Engineering" by Robert Bosch (1861-1942) in Stuttgart. The corporate structure of Robert Bosch GmbH ensures the entrepreneurial independence of the Bosch Group. It enables the company to plan for the long term and to invest in significant up-front investments for the future. The non-profit Robert Bosch Stiftung GmbH holds 94 percent of the capital of Robert Bosch GmbH. The remaining shares are held by a Bosch family company and Robert Bosch GmbH. The majority of voting rights are held by Robert Bosch Industrietreuhand KG; it exercises the entrepreneurial shareholder function.

Bosch contact:

Nophoto 110X110

Andreas Magnussen


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