Leading German Insurance broker Ecclesia Group streamlines correspondence management with ABBYY Digital Intelligence
Insurance | Customer Experience Management
With around 1,750 employees and a turnover of 235 million euros, the Ecclesia Group is the largest German insurance broker for companies and institutions and one of the leading in Europe. Leveraging ABBYY solutions, Ecclesia significantly reduced time associated with claims processing, enabling the top insurer to focus on optimizing customer service.
Challenge
- As market leader in the business fields of church, social economy and health care, the Ecclesia experiences a constantly growing number of documents in insurance and customer correspondence.
- Claims operations at Ecclesia were previously highly time-consuming, requiring extensive personnel involvement in collecting, reviewing, scanning and distributing both paper and digital claims documents, making it difficult to keep up with customer expectations.
Claims operations tasks slowing you down? Let us do the work.
Solution
- The ABBYY platform extracts critical data from scanned claims documents, including case numbers and license plates; correctly matches documents with the related entry in the customer database; and then automatically routes the document to the appropriate claims manager for further processing.
- Ecclesia is able to quickly scale the Digital Intelligence platform as its business grows.
"Accuracy was the main factor in the decision to use ABBYY. In addition, the excellent personal support and high level of commitment from ABBYY employees convinced us: they understood our needs and requirements very well and reacted quickly.“
Value
By leveraging ABBYY’s Digital Intelligence platform, Ecclesia was able reduce the amount of human labor spent on manually inputting data
→ Freeing employees to dedicate more time on other high-value responsibilities, such as adjudicating claims for customers more quickly
ABBYY’s Content Intelligence solutions enabled Ecclesia to fundamentally increase efficiencies in their claims workflow:
- Enhance accuracy of document processing
- Deliver faster processing times
