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Milaha accelerates processing time for hundreds of invoices each day with intelligent automation

Transportation & Logistics | Accounts Payable Automation

Customer Overview

Name Milaha
Headquarters Qatar Navigation, Q.P.S.C. East Industrial Road Umm Al Saneem Area Street No. 523, Zone 56 P.O. Box 153, Doha, QATAR
Industry Transportation & logistics

Partner Overview

Name Blue Prism
Headquarters 2 Cinnamon Park, Crab Lane, Warrington WA2 0XP, Royaume-Uni
Industry Intelligent Automation for Enterprises

Milaha, one of the largest and most diversified maritime and logistics companies in the Middle East, focuses on providing integrated transport and supply chain solutions. The company receives hundreds of invoices each day—in both paper and digital format. Milaha found the right solution with ABBYY and Blue Prism to streamline Milaha’s invoice processing through intelligent process automation.


Milaha's manual invoice processing and data entry led to errors, delays and decreased productivity.


By connecting ABBYY’s intelligent document processing (IDP) solution with BluePrism's robotic process automation (RPA) platform, Milaha reduced invoice processing time and increased employee productivity and throughput. 


Milaha's invoice processing time reduced by 64%; With the use of intelligent document processing and process
automation, invoice processing errors were eliminated and employee productivity increased.


    • Duplication of manual data entries into various subsystems resulted in errors and lengthy invoice processing times.
    • The mailroom receives hundreds of invoices each day. Two staff members manually sorted the invoices and routed them to five additional staff members in the appropriate departments.
    • The departments would then manually enter and reconcile the invoices in the satellite subsystems.
    • Once reconciled, the invoices were again keyed into the ERP system for payment processing.
    • Processes need to be understood and automated to meet growing market demands.


  • ABBYY’s intelligent document processing solution connects with Blue Prism’s RPA platform to automate the document classification and extraction of the invoice data by reading each invoice and outputting the data into a file to be processed.
  • FlexiCapture for Invoices integrates with Blue Prism, passing the invoices to their digital workforce, which validates and reconciles the invoices in corresponding subsystems.
  • Once verified and reconciled, data is fed into the ERP platform by a digital worker for payment processing.
  • Seamless document processing and process automation powers digital workflows and compliance-ready audit trails


  • 64% reduction in invoice processing time
  • Intelligent document processing and process automation increases employee productivity and throughput
  • Reduction in errors as invoices are quickly and correctly routed and processed.