Customer experience management

Engage with your customers.
With the right message. At the right time.
Through the right channel.

Engaging with customers in an efficient and speedy manner has increasingly become key for operations and customer satisfaction in every organisation, especially financial services, insurances, retail, telecommunications, tourism and utility suppliers, where interaction is mostly based on documents of all kinds – thousands of them every day.

Customer histories, electronic and paper-based correspondence, complaints, contracts, e-mail communication including their attachments such as photos and scanned documents – only if customer-facing staff have access to all case-related information at the push of a button they can approach your customers at the right time, with the right message and through the right channel.

ABBYY capture solutions transform information, regardless of its input channel, into business-ready data and hand it over to backend enterprise systems and workflows.

Benefits

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Security

Highest security standards for processing and storage of customer data while intelligent validation helps to minimise fraud.

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Enhanced customer engagement

Sustainable customer service management supports organisations to reduce churn and improve customer satisfaction and retention.

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Visibility & transparency

Customer data is no longer in a "black hole" in a filing cabinet or on a desk.

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Productivity

Doing more with less – slow and error-prone manual processes can be improved significantly.

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Speed of response

Instant data access speeds up decisions and shortens response time for improved customer service.

Related products

Learn more about ABBYY products that power ABBYY solutions for customer experience management.

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