ABBYY FlexiCapture Cloud service is hosted on Microsoft Azure cloud environment.
Microsoft provides the security of the hosting environment, which includes physical security, fault-tolerance & redundancy, operations and personnel security. Microsoft’s security procedures, including encrypted communications and operational procedures, identity and access management, intrusion detection, DDoS attack prevention, penetration testing are described here.
ABBYY provides FlexiCapture Cloud service application security and continuous operations, including a variety of security technologies and procedures to save uploaded data from unauthorized access, use or disclosure.
At ABBYY we take data privacy issues very seriously and make sure that our solutions are compliant with the latest data protection laws. ABBYY FlexiCapture Cloud was created in compliance with European GDPR regulations.
All customer data is processed and stored within the Microsoft Azure environment. Data centers are located in Western Europe, USA and Australia. Each customer can select a region where data will be stored and processed.
When ABBYY delivers a complete tenant to the customer, the administrator on the customer side receives complete visibility and control to its tenant, including documents and processed data.
Customers can grant temporary access to its FlexiCapture Cloud tenant for ABBYY’s partners or employees in case they require support or additional services. This access could be blocked at any time by the customer at his/her sole discretion.
ABBYY FlexiCapture Cloud is a document processing and data extraction service, not a document or data storage service. Documents and captured data could be removed from the service by the customer within two weeks after export to the back-end system. Otherwise it will be automatically deleted.
ABBYY service supports encrypted data transfer using HTTPS with high-grade encryption. Data transfer between Azure processing nodes and the storage in Azure is also protected with encryption.
We have implemented a number of automatic tests, which constantly monitor and report availability and performance of the FlexiCapture Cloud service. In case of any issues our dedicated team of service engineers will be immediately notified.
ABBYY FlexiCapture Cloud customers have access to the Service Status Monitor dashboard, which instantly shows the current status of the service, which is extremely useful for monitoring and troubleshooting.
ABBYY provides an SLA which guarantees 99% uptime for the service.
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With best regards,
The ABBYY Team