The pandemic put a spotlight on manual invoice processing and paper-plagued workflows. Shared Services teams found themselves thrust into remote work with operations that still relied on paper-based processes executed with manual workflows and handoffs. When office doors started to close, documents remained locked inside and new deliveries stacked up in mail collection areas of unattended offices. Working from home became mainstream overnight. Laptops were fired up and so were a host of concerns about how documents and data would be captured, stored, and shared.
How did this sudden change of business operations inspire Shared Services to redesign work?
Find out in this report, reflecting key findings from SSON's Global State of AP Automation Survey in partnership with ABBYY. Industry case studies and subject matter expert interviews are included to demonstrate how to apply learnings from the results.