The State of Digital Banking, 2021

Forrester analyst report

The State of Digital Banking, 2021 Forrester Report

The digital banking strategy playbook

Many financial institutions have accelerated their digital efforts amid the pandemic. Sustaining that momentum will be essential to the recovery phase.

This Forrester research report examines the ways that the coronavirus pandemic expedited the shift to mobile banking and how these new digital behaviors are here to stay.

Read this report to learn:

  • How digital technologies are shaping the priorities of the financial services industry, globally
  • That success in the recovery phase will require innovating around both customers' and businesses' needs
  • How traditional financial services customers and competitors are changing

Download this report to learn more.

Forrester, The State of Digital Banking, 2021, Landscape: The Digital Banking Strategy Playbook, Aurelie L’Hostis, with Oliwia Berdak, Jacob Morgan, Zhi-Ying Barry, Corrado Loreto, Sam Bartlett, January 29, 2021

With this list of insightful questions about your accounting operations, you can identify whether your organization “needs to do better” or is “good” in various aspects, including:

  • How easily you can see everything going on in your processes
  • How fast you can take action when problems arise
  • How confident you are in making strategic decisions

Download it now to get your self-assessment started!

Forrester, The State of Digital Banking, 2021, Landscape: The Digital Banking Strategy Playbook, Aurelie L’Hostis, with Oliwia Berdak, Jacob Morgan, Zhi-Ying Barry, Corrado Loreto, Sam Bartlett, January 29, 2021

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