Digital transformation is revolutionizing entire industries and rapidly changing customer expectations; however, organizations are challenged to maximize its value. The reasons are often rooted in a lack of visibility and understanding of business processes. A McKinsey study found that many digital transformation projects have not moved “beyond the piloting phase and haven’t grown significantly since 2018.” Today, it’s mission-critical for many organizations to have a comprehensive digital strategy in place that focuses on collecting and analyzing process-related data to optimize overall efficiency.
This report explains the concept of Digital Intelligence—what it means for businesses in practice and how it can be achieved. Examining both the processes and the content managed by organizations, it explores how organizations can increase their Digital Intelligence and develop a model focused on facilitating informed, data-backed decision-making. It offers insights into what this concept looks like in action and outlines use cases to show the benefits it can bring to organizations in various industries.
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