Patient Journey – Get the Insights You Need to Improve Patient Satisfaction

Uncover opportunities at every touchpoint

To deliver the highest quality of care while controlling costs at every stage, optimizing the interaction of people, processes, and technology is key. ABBYY Process Intelligence uses data from your existing systems to recreate the patient journey as an interactive model for each individual.

As more and more journeys are mapped, along with additional patient data, you finally gain the insight to identify both standard patient journeys and exceptions. This real-world data helps you accurately identify specific root causes of process inefficiencies and predict and plan for future process events.