Claims—the Genesis for Digital Transformation and Cultural Change

Understanding how technology supports your role is key in automating claims handling

The insurance claim process is the most important interaction between insurers and the insured. Customers are often in vulnerable situations, and their need for assistance from insurers is at its peak. This is why it’s so imperative that insurers continually strive to improve their services so claims can be resolved quickly and easily for the customer.

This white paper features input from insurers Ageas, AXA, and Zurich to explore why automation technology is vital to the claims process, and also the importance of implementing digital skills within claims teams.