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Digital End-to-End Claims - Can Insurers Match Customer Expectations?



Eileen Potter
Eileen Potter

Eileen Potter

Solutions Marketing Manager, Insurance, ABBYY

Claire Charlton
Claire Charlton

Claire Charlton

Head of Household Claims, Admiral Group Plc.


ABBYY were excited to attend this year’s Insurance Post LIVE Claims Conference which provided an in-depth and analytical subject knowledge in Fraud and Claims, giving insurers an opportunity to debate with senior Claims and Fraud professionals in the UK general insurance industry, network with peers, and take part in innovative interactive sessions.

ABBYY’s Eileen Potter was invited to speak on a panel with Admiral, on how Digital Intelligence can support claims handling, revolutionizing customer relationships with new technology experiences.

Watch Eileen Potter from ABBYY and Claire Charlton from Admiral Group Plc, on their session titled ‘Digital End-to-End Claims – Can Insurers Match Customer Expectations?’.

In 20 mins, learn more about:

  • How you can introduce AI and automation into your business processes.
  • How to get to a model where all claims are automated?
  • How can multi-channel journeys be effectively delivered to customers?
  • What are the best ways to ensure vulnerable customers are getting the level of service they deserve.

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