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You’ve Automated to Survive COVID-19, But What Now? Transforming the Messy Processes that Serve Users
English
Product Marketing Manager, ABBYY
Director, Enterprise Solutions Marketing, ABBYY
COVID-19 forced mass adoption of digital transformation technologies, mainly to keep businesses running when the workforce, customers, and partners at once became virtual and relied on automation that was readily available. Now, a year into this new paradigm of work, we’ve learned that merely automating a process is not digital transformation; rather, processes must be re-imagined as experience management — especially those processes around employee and customer service.
Watch this insightful session and walk away with answers you need.
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