Global supply chains operate under intense pressure, where even minor bottlenecks can snowball into costly disruptions. A single delay in customs clearance can result in demurrage fees, halted production lines, and SLA penalties that erode profits and customer trust.
For logistics leaders, customs compliance managers, and process owners, the customs clearance process remains one of the most significant blind spots in the logistics value chain. But why does this challenge persist, and how can it be resolved?
AI-powered solutions, such as ABBYY’s Document and Process AI, are transforming customs operations by providing the visibility and control needed to eliminate these disruptions once and for all.
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How AI delivers visibility in customs workflows
Measurable results with ABBYY AI
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The bigger issue is lack of process visibility, not just document management
Managing customs clearance is complex, involving numerous stakeholders, systems, and handoffs that create gaps and inefficiencies. To name a few:
- Stakeholders operate in silos: Exporters, brokers, carriers, and importers often operate in disconnected systems that fail to communicate effectively.
- Manual processes create delays: Key steps rely on labor-intensive tasks, leaving workflows vulnerable to errors and inefficiencies.
- No end-to-end tracking: Without centralized visibility, it's nearly impossible to pinpoint bottlenecks or predict process timelines.
Customs operations entail orchestrating an entire ecosystem of multi-party collaboration. A single missing document or delayed handoff can trigger a chain reaction, jeopardizing compliance, SLAs, and overall operations.
How AI delivers visibility without overhauling your systems
Achieving clarity in customs workflows doesn’t require a complete systems overhaul. ABBYY’s AI solutions introduce operational intelligence and automation where it matters most, enabling organizations to optimize processes without increasing complexity.
- AI-powered process mapping: ABBYY Process AI maps the entire customs workflow, from declarations to filings to approvals. It identifies key bottlenecks, measures cycle times, and highlights non-compliant activities.
- Intelligent document processing: ABBYY Document AI ensures all customs documents—such as commercial invoices, declarations, and packing lists—are complete, accurate, and processed seamlessly from the start.
- Proactive performance insights: Gain predictive visibility to address issues before they escalate, ensuring delays are mitigated in real time.
ABBYY empowers teams with actionable insights, streamlining operations while reducing overhead.
Use case highlight: Preventing SLA breaches
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The challenge: To illustrate the power of ABBYY’s AI, consider a global third-party logistics provider (3PL) struggling with missed SLAs due to customs delays. By implementing ABBYY Process AI, they uncovered that 28% of their total clearance time was wasted on manually entering and validating commercial invoice data into national customs systems.
The solution: ABBYY’s intelligent document processing automated data extraction, normalization, and validation, ensuring all data was accurate and complete at submission. Dynamic alerts flagged missing information before it caused disruptions.
The result: Shorter clearance times, reduced SLA breaches and penalties, enhanced client satisfaction.
