Frost & Sullivan forecasts a sevenfold growth in telehealth by 2025. How prepared are you to meet this demand with high-quality customer engagements? Use this checklist to assess your current capabilities in three key areas: streamlined self-service session registration; feedback on opportunities for improvement that enhance patient satisfaction; and identification of opportunities for greater efficiency and compliance.
With easy-to-fill check boxes indicating whether your current practices are “Good” or “Need to do better,” this checklist offers 13 insightful questions that shed light on potential opportunities for improvement. It will get you thinking about issues like