From Referral to Appointment: Speed Is Key to Improved Care, Patient Satisfaction, and Revenue Optimization

Referral leakage costs hospitals up to $971K per physician per year. How much is it costing yours?

Despite advances in digital technology, 76 percent of physician referrals are still sent via paper mail, email, and fax. These documents feed into slow, error-prone manual processes, resulting in delays and lost revenue as some patients abandon their appointments, a.k.a. “referral leakage.”

No wonder only 54 percent of traditional referrals result in scheduled appointments. But it doesn’t have to be this way.

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This eBook, brought to you by HIMSS and ABBYY, explores how intelligent automation is resolving hospitals’ most pressing referral management challenges, resulting in improved patient experiences and reduced revenue losses from referral leakage.

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