IDC infographic: The Great Automation Race to Insurance Innovation

Insurers are transforming core processes to meet customer demands

As “born-in-tech” insurance providers are emerging, traditional insurers are responding with major investments in business operations—87%, according to recent IDC research.

But unlike the “rip-and-replace” projects of the past, they are using technology to transform discrete parts of the business, rather than broadly transforming the entire organization. And the results are promising: Insurers implementing AI and automation have experienced improved CX and increased revenue.