Gartner® Innovation Insight: Beyond Process Mining and Analysis — The Future Is Process Intelligence

How to fill the gaps in traditional process mining and fix process issues before they turn into problems

As the pace of business continues to accelerate, lack of visibility into key processes is creating a drag on digital transformation, process automation, and AI ambitions.

Too often, operating models for business processes are based on the subjective opinions of stakeholders. As a result, inefficiencies only become apparent when problems arise, leaving the business stuck in a reactive cycle.

Process intelligence fills the gaps in traditional approaches to process improvement, combining modeling, design, mining, and monitoring to create an end-to-end view of the process and drive continuous improvement.

Download the Gartner Innovation Insight: Beyond Process Mining and Analysis — The Future Is Process Intelligence to learn:

• How limited process visibility allows inefficiencies to go unnoticed
• How process intelligence addresses these challenges by combining traditional and data-driven discovery methods in a single platform
• Proven benefits of process intelligence, including improved customer service and accelerated AI initiatives
• Five use cases for process intelligence, including compliance and operations intelligence

Gartner, Innovation Insight: Beyond Process Mining and Analysis – The Future Is Process Intelligence, 2025, by Tushar Srivastava, David Sugden, Marc Kerremans, 23 September 2025

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