The Intelligent Enterprise
When IDP Meets LLMs, Smart Automation Gets Smarter
Report
State of Intelligent Automation: Generative AI Disillusionment
Challenges with BYOS, shadow IT risks, and the AI wish list
The rapid adoption of Generative AI (GenAI) is reshaping how businesses operate, but behind the hype, many leaders are grappling with unexpected challenges. Are companies truly reaping its potential, or are they fostering a shadow IT culture and adding to technical debt?
ABBYY’s 2025 State of Intelligent Automation survey, conducted by Opinium Research, gathered insights from 1,200 senior business and IT leaders across six countries and 20 industries—including financial services, IT, healthcare, and transportation—on the drivers of GenAI investment and the technologies boosting accuracy, efficiency, and trust.
Download the full report to get access to:
- Complete list of questions asked and breakdown of responses
- Global key findings about GenAI disillusionment and GenAI enchantment
- Analysis of participant responses
- Participant profiles including region, industry, and company size
98% of organizations that added complementary AI tools reported improved outcomes, including more consistent results (50%), greater accuracy (43%), stronger trust (43%), and cost savings (42%).
