Achieve Operational Resilience through Process Optimization

Overview

In this session from the 20th European Shared Services & Outsourcing Week 2020, with guest speaker Stefan Wenzel of Deutsche Post DHL, we showed how several large organizations adopted best practices for achieving operational resilience and higher customer service through intelligent process discovery and content-centered automation.

Through these practical examples, we demonstrate the value of achieving operational resilience by gaining an informed understanding of your operations – especially how their content (documents such as invoices, bills of lading, contracts) can be intelligently automated for efficiency, compliance and meeting service levels.