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Achieve Operational Resilience through Process Optimization



20 Andrewpery 198X198
20 Andrewpery 198X198

Andrew Pery

Digital Intelligence Consultant, ABBYY

60 Stefanwenzel 198X198
60 Stefanwenzel 198X198

Stefan Wenzel

VP Center of Digitization, Deutsche Post DHL


In this session from the 20th European Shared Services & Outsourcing Week 2020, with guest speaker Stefan Wenzel of Deutsche Post DHL, we showed how several large organizations adopted best practices for achieving operational resilience and higher customer service through intelligent process discovery and content-centered automation.

Through these practical examples, we demonstrate the value of achieving operational resilience by gaining an informed understanding of your operations – especially how their content (documents such as invoices, bills of lading, contracts) can be intelligently automated for efficiency, compliance and meeting service levels.

Watch now to learn how:

  • A global logistics company (DHL) reduced transaction costs through standardized global processes with the aid of intelligent automation technology.
  • A leading telecommunications company identified process bottlenecks in customer service and HR and achieved operational improvements through data-driven insights.

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