New World, New Risks - Align Compliance with Customer Experience
Featuring
John Robbins
Senior Director, Chief Compliance Officer, Intercontinental Exchange
John Fick
Vice President & Manager, Fraud and Investigations, Columbia Bank
Evan Gordon
Chief Compliance Officer, APG
Cheryl Chiodi
Solutions Marketing Manager, Financial Services, ABBYY
Overview
Optimizing customer experience is essential for financial institutions going into 2022. Unfortunately, some of the actions that reduce friction for customers can increase risk for your business. Finding a balance between compliance, risk, and optimized CX is tricky. But it's one of the key challenges for financial institutions as they look to the future.
Watch it now!
At a recent virtual roundtable, panelists in the financial services space came together to discuss finding this balance. Watch the on-demand video now to hear them share their thoughts on:
- Maintaining compliance with KYC, AML, and CDD requirements. And keeping it up during the onboarding process and periodic updates.
- Establishing a competitive advantage. Start by enhancing visibility, improving efficiency, and providing controls.
- Leveraging Digital Intelligence to improve the customer experience.
- Using automation to find key areas of vulnerability and process bottlenecks.
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