Senior Director, Chief Compliance Officer, Intercontinental Exchange
Vice President & Manager, Fraud and Investigations, Columbia Bank
Chief Compliance Officer, APG
Solutions Marketing Manager, Financial Services, ABBYY
Optimizing customer experience is essential for financial institutions going into 2022. Unfortunately, some of the actions that reduce friction for customers can increase risk for your business. Finding a balance between compliance, risk, and optimized CX is tricky. But it's one of the key challenges for financial institutions as they look to the future.
At a recent virtual roundtable, panelists in the financial services space came together to discuss finding this balance. Watch the on-demand video now to hear them share their thoughts on:
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