For most businesses, Process Mining is done for the sake of incrementally improving business processes. And while process efficiency is important, the data you mine can be put to greater use. When applied correctly, process intelligence makes a big impact on your customer experience.
This extends even if processes are distributed across tools or platforms. Bringing your data together removes friction so you can provide a smoother experience for everyone involved.
Process Intelligence can greatly improve the customer journey. Watch this session to see how the generated process model can improve your business by:
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