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Putting User Experience Back into AP Automation: How Siemens Is Transforming Its Shared Service



58 Philiphechtl 198X198
58 Philiphechtl 198X198

Philip Hechtl

Head of Artificial Intelligence and Digital Service Management, Siemens

18 Reggietwigg 198X198
18 Reggietwigg 198X198

Reggie Twigg

Director Solution Marketing, ABBYY


Accounting and Finance have long been high-ROI targets for automation, yet there is still more to be gained. Simply throwing technologies such as robotic process automation (RPA) and optical character recognition (OCR) at the problem is not enough.

A modern approach to transforming this shared service puts user experience, citizen developers, and globalization at the center of design to achieve higher rates of straight-through processing and greater user adoption and scalability across the global organization. Learn how Siemens took this approach with its AP operation to meet tighter SLAs, accelerate its payback, and prepare for rapid growth and change.

What you’ll learn:

  • How Siemens’s modern approach to AP automation changed the game and the success factors for digitization
  • How putting user experience and citizen developers into the equation yields better results than automation for its own sake
  • How COVID has changed the game for digital transformation with remote work, technology burnout, and accelerated digitization

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