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Putting User Experience Back into AP Automation: How Siemens Is Transforming Its Shared Service
English
Head of Artificial Intelligence and Digital Service Management, Siemens
Director Solution Marketing, ABBYY
Accounting and Finance have long been high-ROI targets for automation, yet there is still more to be gained. Simply throwing technologies such as robotic process automation (RPA) and optical character recognition (OCR) at the problem is not enough.
A modern approach to transforming this shared service puts user experience, citizen developers, and globalization at the center of design to achieve higher rates of straight-through processing and greater user adoption and scalability across the global organization. Learn how Siemens took this approach with its AP operation to meet tighter SLAs, accelerate its payback, and prepare for rapid growth and change.
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