Reimagine the Customer Experience
Featuring
Carolyn Muise
Vice President, Global Customer Success, NCR
Urvashi Sheth
Executive Vice President, Client Services, Intermedia
Terry Stevens
Senior Manager, IoT Operations, T-Mobile
Richard Rabin
Process Intelligence Lead, ABBYY
Creating excellence with Process Intelligence
For many consumers, one bad experience is enough to convince them to change vendors. So, businesses need to be sure they are doing all they can to optimize the customer experience. Start with your processes. Make sure they run smoothly from start to finish. This will help ensure you don’t lose customers at roadblocks or bottlenecks.
Watch it now!
Recently, ABBYY and BDI assembled a panel of experts to dive deep into the subject of customer loyalty. Check out the on-demand recording now. See how process and task mining improve the customer experience and invigorate employees.
Topics covered include:
- Using process mining to better understand your business processes.
- Process Intelligence and how you can use it to track, modernize and automate tools.
- The critical connection between employee experience and customer experience.
- Using AI to make sense of predictive analytics and user interaction data.
- Ensuring peak efficiency by analyzing current data collection strategies.
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