Vice President, Global Customer Success, NCR
Executive Vice President, Client Services, Intermedia
Senior Manager, IoT Operations, T-Mobile
Process Intelligence Lead, ABBYY
For many consumers, one bad experience is enough to convince them to change vendors. So, businesses need to be sure they are doing all they can to optimize the customer experience. Start with your processes. Make sure they run smoothly from start to finish. This will help ensure you don’t lose customers at roadblocks or bottlenecks.
Recently, ABBYY and BDI assembled a panel of experts to dive deep into the subject of customer loyalty. Check out the on-demand recording now. See how process and task mining improve the customer experience and invigorate employees.
Topics covered include:
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