Transforming AP Operations: More than Adding Automation, It Requires Content Intelligence

Shared Services teams found themselves thrust into remote work with operations that still relied on paper-based processes executed with manual workflows and handoffs. When office doors started to close, documents remained locked inside and new deliveries stacked up in mail collection areas of unattended offices. Working from home became mainstream overnight. Laptops were fired up and so were a host of concerns about how documents and data would be captured, stored, and shared. Although electronic exchange of documents became more normalised, many teams found that their operations were not well-suited to digital business.