The ABBYY COVID-19 Technology and Business Process survey investigated work-from-home (WFH) challenges, how employees worldwide felt about the way company processes work, and how smart technologies, including digital assistants, data analysis and insights, and productivity tools, will continue to play a major role this year and beyond.
The challenges facing executives of all ages highlight the need to better align investments in people, processes, and technology for companies to be resilient and thrive in the future. The following results surmise the generational divide among senior-level executives, ranging from managers to board-level directors.
Age range | Motivation to work | Collaborating remotely | Productivity/efficiency in my day-to-day tasks | I haven’t found anything challenging |
---|---|---|---|---|
Executives 18-34 | 39% | 38% | 31% | 13% |
Executives 34-54 | 28% | 36% | 25% | 24% |
Executives 55+ | 19% | 34% | 21% | 35% |
Figure 1: “What have you found challenging at work since the start of the pandemic?”
While companies were quick to implement new technology to help remote workers, a lack of focus was given to the ease of use and impact to the overall work processes that is frustrating digital natives and impacting their motivation and productivity. In addition to AI enabling technology and process tools, companies should consider how they can help employees balance their WFH life through new programs and services, training, and upskilling.
Bruce Orcutt, Senior Vice President of Marketing at ABBYY
Age range | Digital Assistants | Monitoring Software | Data Analysis & Insights | Mobile Productivity Apps |
---|---|---|---|---|
Executives 18-34 | 68% | 69% | 74% | 73% |
Executives 34-54 | 47% | 46% | 53% | 54% |
Executives 55+ | 27% | 26% | 28% | 37% |
Figure 2: “Does your company use any of the following technologies?”
Transitioning your organization into a digitally focused workplace should not forgo the importance of human connections. Technology should be an enabler for improving communications and productivity, even in a remote and distributed workforce.
Bruce Orcutt, Senior Vice President of Marketing at ABBYY
ABBYY, a Digital Intelligence company, surveyed 4,000 staff in 20 industries in four countries (U.S., UK, Germany, and France) about how they’re coping since new technology was introduced in 2020 because of the pandemic.
ABBYY empowers organizations to gain a complete understanding of their business processes and the content that fuels them with its Digital Intelligence platform. ABBYY technologies are used by more than 5,000 companies, including many of the Fortune 500, and is recognized for its leadership in Intelligent Document Processing (IDP) and Process Discovery & Mining for driving significant impact where it matters most: customer experience, effectiveness, profitability, and competitive advantage. ABBYY is a global company with offices in 14 countries. For more information, visit www.abbyy.com/company/about-us/.
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