Mailroom automation

Excel in customer communications. Let ABBYY take care of your incoming mail and focus on what matters: the client.

ABBYY’s digital mailroom solution replaces time and cost consuming manual work for input-management by digitizing, sorting and intelligently routing all incoming mail in one smart software application – no matter if it’s a paper document, fax or e-mail. Information arrives faster at the right caseworker and helps to improve business productivity.


Raise customer satisfaction

Shorten your response cycle with automated mail classification and routing. Keep customers happy by answering inquiries in a fraction of expected response times.


Accelerate transactions

Accelerate time to revenue. Make information available to enterprise business systems faster in order to initiate, support or complete transactions.


Increase visibility and control

Gain real-time understanding of the information entering your enterprise while exercising the right levels of security, priority, management and control.


Reduce operational costs

Reduce the costs of sorting, organizing, and manually tagging documents and refocus your workforce on revenue-generating opportunities.

How ABBYY’s mailroom automation works

ABBYY’s server-based system automatically processes correspondence that comes via fax, traditional mail, e‑mail, and other channels. Incoming communications are classified by their appearance (Visual classification) and content (Content classification), categorized, and directed to the appropriate agents in your business.

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What our customers say

“Eliminating manual post distribution was essential as we were spending a lot of time distributing and filing documents. The solution has enabled us to reduce our administration over-heads, accelerate the process of document delivery resulting in improved client relationships. We now have a solution that can scale as our company continues to grow.”

Paul Walshe,
Partner at Moore Blatch explained

Input management for SAP®

Automatically capture business documents such as invoices, contracts or customer communication and make the data contained in them instantly available in SAP modules for further processing.

Learn more

Related product

Learn more about ABBYY products that power ABBYY’s mailroom automation solution.

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