ABBYY Solutions Ltd. Privacy Policy

The website and mobile and other applications, products and services are owned and/or operated by ABBYY Solutions Ltd. ("ABBYY").

This Data Protection Policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies as explained in our separate "cookies policy".

Please read this Data Protection Policy carefully before providing us with any personal data. By visiting you are accepting and consenting to the practices described in this Data Protection Policy.

This Data Protection Policy was last updated on 11.08.2017 and governs the collection, use and disclosure of personal data through the site on or after this date. It also covers the processing of employee personal data by ABBYY and personal data ABBYY receives from suppliers.

Changes to the Data Protection Policy

We reserve the right to change this Data Protection Policy at any time without prior individual notice. Any changes to our Data Protection Policy will be posted at this URL, so be sure to check back often and consult the last updated date.

Your continued use of the site following reasonable notice of such modifications will be conclusively deemed consent to and acceptance of any changes to this Data Protection Policy.

At all times, you are bound by the then-current version of the Data Protection Policy and all applicable laws. We highly recommend that you review this Data Protection Policy from time to time to ensure that you are familiar with the most recent version.

Any change to this Data Protection Policy that materially affects your rights to your personal data will not take effect until 30 days after notice of such change is posted on the site, during which time you may notify us that you do not accept such change. Your continued use of the site after such 30-day period will mean that you accept such changes. If we make material changes that will affect personal data we have already collected from you, we will make reasonable efforts to notify you of the changes and to give you the opportunity to amend or cancel your registration.

If you have questions about this Data Protection Policy, e-mail us at


As used in this Data Protection Policy, the following terms are defined as follows:

“Website” or “Site”: and the mobile and other applications and products and services owned and/or operated by ABBYY.

“Advertising networks”: companies that deliver targeted advertisements to consumers and generate statistics and metrics related to the delivery of internet-based advertisements.

“Data Technologies”: technologies, such as cookies, local shared objects and web beacons, used to automatically collect information about your actions and your visit to our site, and includes all current and similar future technologies, including anonymous advertising identifications used on mobile devices and otherwise in a manner similar to cookies.

“internet-based advertising”: also called "online behavioral" or "interest-based" advertising and is advertising that is customized based on predictions generated over time from your visits across different websites, devices and mobile applications.

“Personal data”: any personally identifiable information about an individual, such as an individual’s name, his address, telephone number, and/or email address.

“Registration data”: personal data collected from you at registration, such as your name, email address, mailing address, telephone number, user name and password. The registration data we collect may vary, but we only collect the data that you manually enter into our forms.

“Third party service providers”: Entities that have contracted with ABBYY to provide services to or on behalf of ABBYY.

Information we collect

1. Automatic collection of information and personal data

ABBYY gathers information from your computer or handheld or mobile device when you visit our site, whether you register for an account with us or not. We encourage you to register with us to take advantage of ABBYY's many personalization features. However, you may choose not to register and take advantage of features of our site where registration is not required. You may still use the site, but some of the features and functionality may be limited or not available. If you do not register, then the information we collect from you is limited to the information described below.

Anytime you visit our site, we collect your IP address to help diagnose problems with our server, administer our site and track site usage statistics. Your IP address may vary each time you visit, or it may be the same, depending on the type of Internet connection (e.g., cable modem or DSL). Either way, it would be extremely difficult for us to identify you through your IP address by itself, and we make no attempt to do so. We also collect information on whether you reached our site by clicking on a link or advertisement on another site, which helps us to maximize our Internet exposure, and to understand the interests of our users. We also collect information on your ISP or mobile carrier and the type of handheld or mobile device you used. All of this information is collected and used only in the aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.

2. Information collected upon registration and requests to be contacted

Information Collected When Registering with ABBYY; Subscribing If you choose to register with us through our online shop, you'll be able to add content to our site (subject to ABBYY’s site Terms and Conditions of Use). For example, you may post your own car reviews and participate in our discussion forums. In addition, you will benefit from the ability to personalize your ABBYY site experience. The benefits of registering will increase over time as we get to know you better and introduce new features. We encourage you to register so that you can experience everything that ABBYY has to offer.

If you register with us, in addition to the information collected that is described above, we will also collect registration information. We may store all or some of that information in a cookie file on your hard drive, so that our system will recognize you each time you visit our site. In that way, we can save your preferences from visit to visit and present you with a customized site, without requiring you to log into our site every time you visit.

Once you register, we may also use registration information to periodically contact you with news or important information about your account; to provide you with information on special offers, products or services that we think may be of interest to you; to communicate about, and administer your participation in, special events, programs, surveys, and other offers or promotions; or to request your feedback on our site. When you subscribe to receive specific information or services on our site, we may use the subscription information to provide you with information on special offers, products or services that we think may be of interest to you; or to communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes and other offers or promotions.

You may opt-out of any or all future marketing communications or notifications from ABBYY by clicking on the unsubscribe link we place at the footer of every email we send.

3. Uses made of the information

a. Information we collect about you.

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, technical support, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

b. Personal Data you give to us. We will use these personal data:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, services and technical support that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your personal data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to carry out investigations for potentially illegal activities (e.g. fight against bribery, fraud, misconduct, breaches of legislation) and potential breaches with relation to accounting, internal accounting controls, auditing matters, reporting and criminal offences.

4. How your personal data are shared and accessed

Except as set out below, we may aggregate personal data from all of our users and provide that information in the aggregate to manufacturers and advertisers, for marketing and promotional purposes. However, if we do so, that information will be anonymized so as not to be personally-identifiable. We are not selling your personal data and do not use them for other purposes than the ones these data sets were collected.

a. Service Providers. We may allow third party service providers (such as market research firms, marketing services providers and advertising agencies) to access some of the non-sensitive personal data covered by this Privacy Policy, including IP, first name, last name, contacts details, telephone and fax number, email address, city and country, company name, job position, interest in products, to perform services on our behalf. We may allow technical support providers to access some of the non-sensitive personal data covered by this Privacy Policy, including IP, first name, last name, telephone number, email address. We contractually require our service providers to provide protection for personal data pursuant to the applicable EU law and to limit the use of such personal data solely for the purpose of providing the specified services on our behalf.

b. Legal Authorities. ABBYY will cooperate with legal authorities, and may in some circumstances be required to disclose personally identifiable information in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. We can also share information about you if we believe we must in order to (a) prevent a violation of the law; (b) protect or defend our interests and the legal rights or property of ABBYY and our affiliates; (c) protect the rights, interests, safety and security of users of the site or members of the public; (d) protect against fraud or for risk management purposes; or (e) comply with prudent legal practice as we may determine, and applicable law or legal process. We may also share information about you in the course of legal proceedings if we are legally required to do so, if we reasonably believe that doing so may mitigate our liability, or if doing so will assist us in enforcing our legal rights. We also may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, and in the unlikely event of bankruptcy.

5. Specific data protection provisions on customer uploads for ABBYY’s cloud services

For provisioning the services the ABBYY cloud services allow the user to upload the document, which is then automatically processed and further stored by ABBYY on behalf of the user. These uploads may contain personal data processing and storing of which are regulated by this Privacy Policy. The details on how the uploads work and how anonymized uploads (i.e. when uploads, or documents, does not contain personal data or intentionally anonymized by ABBYY) are protected are described in ABBYY’s customer agreement and the applicable general terms and conditions. The customer is the data controller of such personal data sets and be responsible as such under applicable data protection laws. In addition to such customers having access to their uploaded information, ABBYY’s employees and technical support providers may have access to provide technical support, maintenance and “hot line” support to these customers to the extent that this is necessary to resolve the issues.

6. Storage of personal data

Your personal data is transferred to, and stored on servers in the U.S. or in Russia. Also, some of our service providers may transfer and store information in servers hosted in countries outside European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. As such, your personal data may be subject to the laws of other countries, where the data protection and other laws may not be as comprehensive as your country of residence. Before ABBYY transfers your personal data outside of the EEA, ABBYY will use the appropriate legal safeguards (e.g. the EU Standard Contractual Clauses) that are necessary so that these data transfers are in compliance with applicable EU law, for instance, to ensure that the service providers mentioned above (Section 4a) provide adequate data protection if and when they store your personal data in the United States.

7. Unauthorized access

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Your personal data may be disclosed in response to inquiries or requests from government authorities in the countries in which we operate.

8. Security - steps we take to protect your personal data

ABBYY has implemented commercially reasonable administrative, technical, personnel, and physical security measures to help protect the personal data stored in our systems against loss, theft and unauthorized use, disclosure or modification. For example, we limit access to personal data about you to employees who we believe reasonably need to come into contact with that information. We also employ processes (such as access management, password management, malware protection, vulnerability management)) to protect against unauthorized access to your personal data. Technical measures also include use of firewall protection and network segmentation and in some instances may include encryption technology. Although we take reasonable precautions to assess the reliability of such technology, we rely on the statements of the vendors of those products and services as part of its security evaluation. Please note that although ABBYY has endeavored to create a secure and reliable Site for users, the confidentiality of any communication or material transmitted to/from the Site, and the security of your personal data, cannot be guaranteed. ABBYY urges you to take every precaution to protect your personal data when you are on the Internet.

9. Data retention

Any personal data that ABBYY collects is kept as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. When we no longer need to retain your personal data, it will be destroyed or anonymized in a manner that designed to preserve its private and confidential nature. Complete removal may not be immediate, however, and in some instances, archival copies may be impossible to delete.

10. Children's privacy

This site is a general audience site, and we do not knowingly collect information about children. Should a child whom we know to be under 16 send personal data to us, we will use that data only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal data.

11. Cancelling your ABBYY registration / data portability

You can cancel your registration with us by e-mailing, or by placing your email address in the subject of the e-mail. We will send you an e-mail to confirm your request. After we receive confirmation, we will remove your personal data from our active database, but some information may remain in our archives for our own corporate recordkeeping and logs under applicable EU law for tax records and bookkeeping and in the event of possible future litigation. If you are interested in carrying your personal data over to another provider (data portability), please contact us so that we can assist you.

12. Access and update your personal data; contact

You can update the personal data you have provided through the registration process by sending an email at

To request an accounting of how your personal data has been used or disclosed, or to make a complaint or ask a question, you can also contact us at:

ABBYY Solutions Ltd.

PO BOX 16257, CY-2087, Nicosia, Cyprus (postal)
Michail Karaoli 2, Egkomi, P.C. 2404, Nicosia, Cyprus
Tel: +357 22 68 06 35

Privacy Policy Date 11.08.2017

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