Manually entering EOB and remittance data into billing systems creates delays and backlogs that restrict healthcare providers’ cash flow. When these delays occur at the beginning of the process, it is much harder to meet deadlines for secondary billing and denials. ABBYY automates capture of data from EOB and remittance advices – helping providers to recognize revenue sooner and avoid write-offs.

When the data needed to reconcile EOBs forms is automatically extracted from scanned or faxed documents, it can be uploaded into billing systems sooner – and exceptions can be identified faster. Employees can focus on resolving exceptions and managing denials instead of tedious data entry, improving the revenue cycle. EOB processing automation relieves the burden on staff, and providers can manage peaks in volume without falling behind or hiring additional people.

Another advantage of automated EOB processing is the speed with which employees can locate digital documents in the event of queries or denials. Instead of spending time searching for paper documents, making copies and sending them to payers, providers can focus on cash flow and customer service.