Ineffective digital onboarding – when people sign up for an account or service online – can result in companies losing a prospect before they even become a customer, resulting in billions of lost revenues.
Simple measures like activating the right mix of human interaction alongside automation could resolve pain points.
On behalf of ABBYY, Sapio Research conducted a global survey to reveal insights into customer onboarding drivers, why onboarding processes need to change, and what businesses need to do to address customer pain points.
Participants included senior directors, MDs, owners and C-Level professionals from organizations representing key industries like banking and financial services, government, insurance, transportation/logistics, or healthcare.
This report reveals average global results.