Solution brief
Claims Processing
Find out how intelligent automation can transform claims processing into a streamlined, scalable, and customer-centric operation.
Claims processing
Bring AI-driven precision to automated claims processing
Complex end-to-end claims automation that reads, understands, and acts.
Free your team from manual claims processing
Most claims automation solutions only go part of the way. When thousands of claims are submitted daily, each with varying formats, staff still has to step in constantly to classify non-standard documents, pick out the right information, and double-check details. Those manual tasks slow everything down and invite errors.
ABBYY offers an end-to-end approach to automated claims processing. Our intelligent document processing (IDP) solution reads and understands every document, extracts key data, and routes each claim to the right next step. That means faster decisions with fewer handoffs for a smoother claims experience from start to finish.
Solution brief
Claims First Notice of Loss (FNOL) and Assessment
Accelerate intake and make initial claim reviews faster and more accurate.
Solution brief
Claims settlement
Streamline claims-related invoice processing while reducing risks of error and fraud.
Solution brief
Claims First Notice of Loss (FNOL) and Assessment
Accelerate intake and make initial claim reviews faster and more accurate.
Solution brief
Claims First Notice of Loss (FNOL) and Assessment
Accelerate intake and make initial claim reviews faster and more accurate.
Find and fix the blind spots in your claims process with ABBYY
First notice of loss (FNOL)
Messy, unstructured documents like emails, chatbot messages, and photographs often slow down FNOL. ABBYY intelligent document processing (IDP) captures and extracts the information you need from all of these sources automatically.
Investigation
The investigation phase is often document-heavy and time-consuming, requiring manual reviews of reports, estimates, and statements. ABBYY Document AI reads, classifies, and extracts the right details, giving investigators faster access to the facts they need.
Evaluation
Assessing claims requires accurate, structured data—something that’s hard to get from a mix of forms, scans, and handwritten notes. ABBYY turns unstructured documents into process-driving data so your teams can evaluate claims quickly and consistently.
Settlement
Manual invoice reviews and verification often hold up claim settlements. ABBYY Document AI automatically validates amounts, checks for anomalies, and generates audit-ready records to speed up accurate payouts.
Monitor claims process performance in real time
See and measure your automated workflows as they happen to ensure you hit target response times for customer service.
ABBYY Process AI technology is a process intelligence platform that delivers data-driven insights into your claims process that help you achieve operational excellence.
ABBYY intelligent automation in insurance
Identity proofing
Confirm customer identities in real time. Automatically validate IDs, spot tampered documents, and cross-check supporting details.
Proof of Identity
Fraud detection
Automatically review insurance documents for accuracy and authenticity to reduce risk and rework.
Solution
Underwriting
Extract and verify data from risk reports and supporting documents to make faster, more informed decisions.
White paper
Process intelligence
See exactly how documents and data flow through your processes to identify where automation will have the greatest impact.
Timeline
Identity proofing
Confirm customer identities in real time. Automatically validate IDs, spot tampered documents, and cross-check supporting details.
Proof of Identity
Fraud detection
Automatically review insurance documents for accuracy and authenticity to reduce risk and rework.
Solution
Underwriting
Extract and verify data from risk reports and supporting documents to make faster, more informed decisions.
White paper
Process intelligence
See exactly how documents and data flow through your processes to identify where automation will have the greatest impact.
Timeline
Identity proofing
Confirm customer identities in real time. Automatically validate IDs, spot tampered documents, and cross-check supporting details.
Proof of Identity
Fraud detection
Automatically review insurance documents for accuracy and authenticity to reduce risk and rework.
Solution
Underwriting
Extract and verify data from risk reports and supporting documents to make faster, more informed decisions.
White paper
Process intelligence
See exactly how documents and data flow through your processes to identify where automation will have the greatest impact.
Timeline
Use case
Intelligent Document Processing in Insurance
Learn how ABBYY intelligent document processing improves speed and accuracy across the entire policy and claims lifecycle.
White paper
How to Successfully Integrate Computer Vision, LLMs, and IDP for Insurance Claims Automation
Get a full 12-step description of claims automation activities, detailing which technologies are used, and how, including a demo.
eBook
How Well Does Your Claims Management Lifecycle Perform?
Improve customer experience using AI and analytics to speed payments, boost accuracy, and reduce fraud.
Use case
Intelligent Document Processing in Insurance
Learn how ABBYY intelligent document processing improves speed and accuracy across the entire policy and claims lifecycle.
White paper
How to Successfully Integrate Computer Vision, LLMs, and IDP for Insurance Claims Automation
Get a full 12-step description of claims automation activities, detailing which technologies are used, and how, including a demo.
eBook
How Well Does Your Claims Management Lifecycle Perform?
Improve customer experience using AI and analytics to speed payments, boost accuracy, and reduce fraud.
Use case
Intelligent Document Processing in Insurance
Learn how ABBYY intelligent document processing improves speed and accuracy across the entire policy and claims lifecycle.
White paper
How to Successfully Integrate Computer Vision, LLMs, and IDP for Insurance Claims Automation
Get a full 12-step description of claims automation activities, detailing which technologies are used, and how, including a demo.
eBook
How Well Does Your Claims Management Lifecycle Perform?
Improve customer experience using AI and analytics to speed payments, boost accuracy, and reduce fraud.
Request a demo today!
Schedule a demo and see how ABBYY intelligent automation can transform the way you work—forever.
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Why ABBYY?
Trusted
Over 10,000 enterprise customers, including many of the Fortune 500, trust ABBYY with their business-critical documents. The analyst community continues to name ABBYY as the market leader in intelligent document processing.
Innovative
ABBYY modernized the IDP market with its low-code / no-code platform. After 30 years, we are unmatched in the number of document types, formats, and languages we support.
Transformative
Our decades-long focus on AI allows us to deliver results faster, stronger, and at a lower processing cost. Our customers experience 400% higher employee productivity, 95% automation out of the box, and millions of dollars in cost-saving opportunities.
FAQ
How does AI improve insurance claims processing?
AI enhances insurance claims processing by leveraging technologies like intelligent document processing (IDP), optical character recognition (OCR), natural language processing (NLP), and machine learning (ML). These technologies automate tasks such as reading documents, extracting data, classifying information, and tracking workflows in real time. This results in faster, more accurate claims processing, reduced manual effort, and improved customer experiences.
Can ABBYY integrate with existing claims management systems?
Yes, ABBYY solutions are designed to integrate seamlessly with existing claims management systems, RPA platforms, and business process management tools. This ensures smooth data flow across the tech stack, enabling end-to-end automation of claims processing workflows.
How does claims processing automation reduce fraud?
Claims processing automation helps reduce fraud by using AI-powered tools to cross-check compliance with policies and regulations. It can detect anomalies or irregularities in claims data, flagging potential fraud for further investigation. Additionally, process monitoring provides real-time insights to identify suspicious patterns.
How can RPA and AI help in claims processing?
Robotic process automation (RPA) and AI work together to automate repetitive tasks like data entry, document classification, and routing. AI technologies such as NLP and ML enhance the accuracy of data extraction and interpretation, while RPA ensures efficient execution of routine processes. This combination accelerates claims processing and reduces errors.
How can claims processing automation boost customer satisfaction?
Automation improves customer satisfaction by enabling faster claims resolution, reducing back-and-forth communication, and providing a seamless experience. Customers can submit documents easily, and claims are processed more efficiently, leading to quicker settlements and higher retention rates.