Instant identity proofing and affirmation—anytime, anywhere

How many customers do you lose every day at the point of providing proof of identity? It is a real-time world, and your customers have an expectation of “now.” Failure to engage them immediately and provide frictionless onboarding options means higher drop off and loss rates.

Don’t lose your customers to difficult processes. Your customers trust mobile, and so can you.

“By 2023, Gartner predicts that 85% of organizations will be using document-centric identity proofing as part of their onboarding workflows, which is an increase from approximately 30% in 2021.”

*Gartner Buyer’s Guide for Identity Proofing

Proof of identity is a critical step in customer onboarding, new account opening, claims, and enrollment processes. It is the point where the customer provides proof of their identity via ID cards, photos, and supporting documents so the business can determine that they are who they say they are. Gaining confidence in a customer’s identity requires two key steps:

• Proving that the identification document (ID card, driver’s license, etc.) provided is valid and the person is who they say they are (via facial matching)
• Affirming the data from other sources via supporting “proof of” documentation