Innovative solution for mailroom automation needs of customer oriented businesses. The solution will help to maximise business efficiency, improve customer responsiveness and speed up decision making cycles.
Whether you are monitoring the processing for internal or for external clientele – Business Monitoring for ABBYY FlexiCapture solutions supports you in meeting Service Level Agreements.
Business Monitoring provides you with all the key data needed to make the complete document processing cycle fully transparent and resolve any situation before it becomes critical. Follow the data and results through processing with:
Conﬁgurable notiﬁcations inform you as soon as the processing of certain documents is approaching maximum SLA agreed times. You and your staff are able to react in a timely manner and effectively resolve conﬂicts. Further to simply sending a notiﬁcation, the issue is monitored up to the point of resolution with a real-time status that can be followed up on.
Additionally, monitoring provides the possibility to track any document through the system – even across distributed regions (geo-located monitoring). At the push of a button, the software module displays the exact location of the document as well as its processing stage.
Business Monitoring extrapolates performance and activity data for the system and allows diagnosis and optimisation of your ABBYY FlexiCapture solution. The delivered statistics on all processing steps allows you to accurately forecast the capabilities of your solution.
This way, proactive optimisation of the system becomes possible and high-capacity events can be planned for. As all data is available in real-time, you can evaluate the system and judge instantly, whether it will meet the requirements for incoming urgent processing jobs. The monitoring add-on will also check the real-time system "health" and whether technical components such as stations and servers are running as expected.
The monitoring add-on can be adapted to create flexible reports with metrics that your monitoring stakeholders really care about – from management through to regional office staff. An intuitive customisable dashboard displays all the activities within the system including current and historical processing parameters of the batches and documents. Data is stored in a customisable data warehouse from which you can draw the relevant supporting.
The module creates instant business reports or can be set up to deliver pre-defined reports automatically on a weekly or monthly basis – ready as PDF or Microsoft® Excel® for review and immediate analysis when you need it.
Accurate and understandable reports on the performance of your capture solution as well as full transparency of all documents processed will also help acknowledge the effectiveness, value and ROI of the implemented solution with either investors, management or your customers to bring extra value to your business.
With your business in mind, the Business Monitoring add-on has been designed to integrate easily and seamlessly with your FlexiCapture solution. At the same time, no technical knowledge or access to the capture solution is required. Employees that are responsible for the monitoring (IT department, Business Intelligence experts, etc.) can access the dashboard directly via a web console and from one place diagnose the system easily from one place.
Contact us to find out more or to request a quote.