5 Steps to Intelligently Automating Document-Centric Business Processes
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Even though automation is ubiquitous in modern organizations where it relieves employees from time-consuming, repetitive tasks and increases the value of their productivity, it typically falls short when trying to automate complex activities that can have signiﬁcant impact on customer experience.
Most customer interactions involve communications that contain unstructured content like documents, emails, chat messages, correspondence, etc.
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