INSURANCE AUTOMATION
Drive success with purpose-built AI for insurance automation
Turn paper and digital documents into process-driving assets
The insurance industry is document driven, but few insurers have fully automated their handling of essential documents. This slows down quoting, underwriting, and other processes, hampering productivity and negatively impacting customer experiences.
ABBYY helps insurers leverage AI to activate the information contained in their documents and drive intelligent automation of their processes. Information flows freely when and where it’s needed, driving improvements in productivity, customer satisfaction, and regulatory compliance.
Tap into the power of AI to drive more efficient document-centric processes
Fuel your systems with process-ready data
Review process performance in real time
Meet regulatory requirements
Get content into processes sooner
Identify opportunities for improvement
Insurance automation—customer scenarios
Document capture
Automatically capture and process documents coming into any insurance process, including customer onboarding, underwriting, policy analysis, reinsurance, claims, and subrogation.
Document conversion
High-volume, searchable archive
High-volume document processing
Automate and accelerate classification and processing of high volumes of forms, invoices, and other documents, and export them as searchable files for business applications or archives.
RPA improvements
Process intelligence
Process documents quickly and accurately with intelligent document processing
Core AI skills to process any document
Trained document skills to get you off to a quick start
No-code/low-code design of skills
Improve accuracy with continuous learning
Ecclesia group streamlines correspondence management
in manual data entry
significantly increased
document processing times
“We chose ABBYY for its accuracy. The outstanding personal support and strong commitment from ABBYY employees further convinced us; they understood our needs and responded promptly.”
Blog
Insurance Modernization: Collaboration, Experimentation, and Innovating for Success
Blog
Insurance Modernization: Collaboration, Experimentation, and Innovating for Success
Frequently asked questions (FAQs)
What is insurance automation?
How does intelligent automation in insurance work?
Intelligent automation merges two AI-driven capabilities—process intelligence and intelligent document processing—to enable insurers to optimize their processes and the documents that drive them. Process intelligence enables insurers to understand processes as they actually occur, uncovering any bottlenecks, redundancies, and data gaps.
Intelligent document processing transforms documents—from policy applications to claim forms—into data that can flow straight through processes without the need for human intervention.
What insurance processing challenges does intelligent automation solve?
Intelligent automation helps insurers address some of the industry’s most pressing challenges, including:
- Inefficient quoting, underwriting, onboarding, and claims processes
- Uncertainty over which processes to target for automation
- Lack of visibility into the causes of process inefficiencies
- RPA investments not delivering results
- Inability to deliver consistently on customer and operational SLAs
- Escalating document-related regulatory requirements
How is RPA used in insurance automation?
Insurance automation helps RPA robots become more effective by providing the document skills they need to understand and process unstructured document content intelligently. Insurers also gain the capabilities to:
- Discover the most advantageous opportunities for RPA
- Identify limitations of RPA capabilities
- Upskill RPA robots with enhanced cognitive skills
What intelligent automation capabilities are used in insurance automation?
Intelligent automation leverages several advanced AI-driven capabilities to enable insurance automation, including the following:
- Process intelligence enables insurers to gain visibility into their processes and discover where bottlenecks occur, where redundancies arise, where data is missing, and where automation is working (or not).
- Intelligent document processing (IDP) applies AI-based document processing “Skills” to read and understand documents in a way that mimics human understanding as they flow through business processes.
- Intelligent process automation (IPA) combines AI technologies with automation tools like robotic process automation (RPA) to enable organizations to respond to the real-time requirements of their customers and the business.
- Data capture brings together natural language processing (NLP), machine learning, and advanced recognition capabilities to capture data accurately from any type of document of any size.
- Document conversion capabilities convert document scans into searchable PDF, Microsoft Word or Microsoft Excel documents and access data on photographs or screenshots.
Request a demo today!
Schedule a demo and see how ABBYY’s intelligent automation can change the way you work - forever